But like any new habit, it gets easier with practice. Meaningful feedback can be hard to give or accept. Honest, Productive FeedbackĪt Netflix, positive and constructive feedback is part of everyday life-not only an annual event. In describing courage we say, “ You question colleagues' actions inconsistent with these behaviors.” We all work to keep each other accountable for living up to these standards, especially our leaders. It’s easy to talk about valued behaviors it’s harder to live them.
You seek to understand members’ changing tastes and desires. You see patterns and connections that other people miss. You seek alternate perspectives to improve your ideas. You are flexible and thrive in a constantly evolving organization. You challenge prevailing assumptions, and suggest better approaches. You look for every opportunity to reduce complexity and keep things simple. You develop new ideas that prove impactful. You inspire others with your drive for excellence. You care deeply about Netflix‘s success. You act with good intent and trust your colleagues to do the same. You always share relevant information internally, even when uncomfortable. You admit mistakes openly and share learnings widely. You only say things about colleagues that you are willing to share with them. You exhibit and are known for candor and transparency. You treat everyone with respect regardless of their position at Netflix. You take action if someone is marginalizing a colleague. You recognize we all have biases and work to counteract them. You are excited to help build diverse teams where everyone feels welcomed and respected. You work well with people of different backgrounds, identities, values and cultures. You adapt your communication style so you can work effectively with different people, including those who don’t share your native language or cultural norms. Your writing and thinking are concise and coherent. You listen well and seek to understand before responding. 
You give and take feedback to and from colleagues at any level. You are willing to be vulnerable, in search of truth and connection. You question colleagues’ actions inconsistent with these behaviors. You take informed risks and are open to possible failure. You make tough decisions without agonizing or long delay. You debate ideas openly, and help implement whatever decision is made even when you disagree. You make time to help colleagues across Netflix succeed. You are humble and open-minded about others’ great ideas. You seek what is best for Netflix, not yourself or your team. You make decisions mostly based on their long term, rather than near term, impact. You look beyond symptoms to identify systemic issues. You use data to inform your intuition and choices. You make wise decisions despite ambiguity. If these values describe you, and the people you want to work with, you’re likely to thrive at Netflix. Below are the specific behaviors and skills we care about most. We believe a company’s actual values are shown by whom they hire, reward or let go. 
But with our people-first approach, we can be more flexible, creative and successful in everything we do. Of course, any growing business requires some process and structure. That’s why our core philosophy is people over process, and why we try to bring great people together as a dream team. The thing we most value is working with talented people in highly creative and productive ways. Share information openly, broadly and deliberately.
What makes Netflix special is how much we: This document is about that culture, and how we can continuously improve as a team so that we can better serve our members. To help us succeed, we’ve created an unusual employee culture. Ever since humans learned to speak, storytelling has been essential to our happiness.Īt Netflix, we aspire to entertain the world-creating great stories from anywhere and offering greater choice and control for people everywhere. It sparks laughter, tears, gasps and sighs, stirring our emotions and nourishing our spirit. Great entertainment thrills and inspires.
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